Learn about the order and delivery process at Heythemis, your go-to online marketplace for sustainable footwear, connecting eco-conscious consumers with green shoe brands and supply chain operators for a greener future.

Order & Delivery Information:

When you find a pair of sustainable shoes you love on Heythemis, simply add them to your cart and proceed to checkout. During the checkout process, you will be prompted to provide your shipping address and payment details. Once your order is completed, you will receive an order confirmation email containing all the necessary details.

Placing an Order

  1. Browse and Select: Explore our extensive range of sustainable shoes for both business and individual needs. When you find your perfect pair, simply select the size and quantity, and add the items to your cart.
  2. Checkout: Once you’re ready to proceed, head to the checkout. You’ll be asked to provide your shipping details and select your preferred payment method. Please ensure all information is accurate to avoid any delays.
  3. Order Confirmation: After placing your order, you’ll receive an order confirmation email with a summary of your purchase and an order number for reference. Please keep this email for your records.
  4. Direct Brand Fulfilment: Your order is then sent directly to the brand responsible for the product. They will prepare and ship your item(s) according to their internal processing times.

Shipping & Delivery

  1. Dispatch: Once the brand receives your order, they will pack and dispatch the item(s) directly from their location. Dispatch times can vary depending on the brand’s processing schedule, but typically range from 1-3 business days.
  2. Shipping Methods: Brands on Heythemis use reputable courier services to ensure your order arrives safely and efficiently. At checkout, you’ll be provided with shipping options, which may include standard, express, and, where available, carbon-neutral delivery choices.
  3. Delivery Times: Delivery times vary depending on your location and the shipping method selected. Estimated delivery times will be provided at checkout; please refer to these estimates for guidance.
  4. Tracking: Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number. Use this number to monitor your order’s journey to your doorstep.
  5. Receiving Your Order: Make sure someone is available to receive the delivery. If you’re not at home, the courier will leave a note with instructions on how to collect your order or arrange a redelivery.

Eco-Friendly Packaging

In line with our commitment to sustainability, all Heythemis partner brands use environmentally friendly packaging materials to minimize environmental impact. We encourage you to recycle or reuse the packaging upon receiving your order.

Customer Support

Should you encounter any issues or have any questions regarding your order, our dedicated customer support team is here to assist you. Contact us at support@heythemis.com or through our online contact form.

Returns & Exchanges

For information on returns and exchanges, please visit our [Returns & Exchanges] page.

Thank you for supporting sustainable practices and choosing Heythemis for your footwear needs. Together, we can make a difference, one pair of shoes at a time.