At Heythemis, we are committed to providing our customers with high-quality sustainable shoes and a seamless online shopping experience. We understand that sometimes, a product may not meet your expectations, and that’s why we have a straightforward return and refund policy.

Returns:

  1. Return Time Frame: Customers have 14 days from the date of receipt to initiate a return. Once you contact us, you will have a further 14 days from the date you receive the return instructions to send the item back to the brand.
  1. Return Requests: For each item that needs to be returned, a separate return request must be submitted through our platform. Upon reviewing your request, we will provide you with the necessary instructions and details on how to proceed with the return.
  1. Return Conditions: Returned items must be in their original condition – unworn, unwashed, clean, and with all original tags and packaging. Items that do not meet these conditions may be rejected or may result in a restocking fee.
  2. Non-Refundable Items: Gift cards and custom-made shoes are considered final sale and cannot be returned or refunded.
  3. Faulty Items: If you receive a faulty item, please email us at support@heythemis.com with a photo of the defect within the 14-day return window. We will promptly send you instructions on how to return the item for inspection and processing.

Refunds:

  1. Refund Eligibility: Refunds are issued once the supplier confirms receipt of the returned item in good condition. We aim to process refunds as quickly as possible, typically within 14 days, though the timing may vary depending on shipping locations.
  1. Partial Refunds: In cases where an item is not returned in its original condition or is returned after the specified return period, a partial refund may be granted at our discretion.
  2. Refund Process: Refunds will be credited to the original method of payment. You will be notified via email once the refund has been processed.

Exchanges:

Most of our partner brands offer exchanges. If you would like to exchange an item, please indicate this when you submit your return request. If the brand does not offer exchanges, we will process a refund upon receipt of the returned item.

Free Returns:

Some brands may offer free returns depending on the location. This will be specified on the product page or during the checkout process. If a brand does not offer free returns, you will be responsible for the return shipping costs.

We strive to support a sustainable future in the footwear industry and appreciate your understanding that our return and refund policies are designed to minimize our environmental impact. For any questions or assistance with your return, please contact our customer service team.